CUSTOMER SUPPORT

 Schedule a call to get started.  Our team of knowledgeable industry experts will take the time to understand your challenges and discuss your needs and schedule a customized demo to see how our all-in-one solution can benefit your business. 

Trials may be available on a case-by-case basis.

Timelines can vary depending on the selected solution, scope of project, integration features, and software implementation requirements.  However, the average implementation is around 45-90 days.

We offer free training materials on our portal at https://omnigo.force.com. The next level up is Omnigo University, which can be purchased as an annual subscription. Beyond that, our Professional Services team can help build a custom training package.

Omnigo offers both web and onsite training that are tailored to each client’s needs. We also offer Omnigo University, our LMS system, with more generic trainings that cover full functionality.

We don’t offer service plans, however, your software is covered with yearly maintenance that is included in the contract.

Yes. Each software implementation is assigned a Customer Success Manager, who serves as your main point of contact; a Project Manager, who ensures the process goes smoothly and on time; Technical Support, available during business hours and 24/7 in critical instances; Product Management, responsible for providing product and technology innovation to assist as your organization’s needs change.

Yes, we have technical support on hand during business hours: 8:00 am to 5:00 pm CST Monday thru Friday, excluding holidays. They can also help with an array of issues such as usability and stability issues, software installation, configuration assistance, migrations, software updates, and security and vulnerability patches.

We target quarterly releases for most products. Depending on the product and current version, we can facilitate automatic updates, or work with our primary sponsors with each company to have them scheduled. Our on-premise customers would be required to schedule their upgrades through their Customer Service Manager (CSM). Depending on the level of upgrade, there may be additional fees required. If you would like to contact your CSM but do not have their direct contact information, please email success@omnigo.com.

Our customers have the ability to upgrade at any time. We advise staying current with the latest versions to enable your organization to utilize the most current functionality available.

Contracts can be as short as one year, and renew on an annual basis.

Yes, we offer intuitive, end-to-end, streamlined solutions that improve efficiencies and solve for the challenges of public safety, incident reporting, and security management.

Yes! The list is extensive and customer-specific. Contact us with specific applications to verify compatibility.

Yes, Omnigo provides an ad hoc option for professional redaction services. Utilizing our redaction services saves you time, money, and resources while promoting transparency and legal compliance.

Omnigo ensures security compliance through a robust, modern security program that is based on ISO27001/2 and the NIST standards, and includes, but is not limited to, controls such as network perimeter protection; security event monitoring; encryption of data in transit and at rest; access management based on least privilege and separation of duties; robust patching and vulnerability management; code scans and code reviews; vendor management; asset tracking; quarterly vulnerability scans; and annual penetration testing.

All data is encrypted at rest (using AES256) and in transit (using TLS1.2).

At contract termination, customer data is securely purged or returned to the customer, at customer request. Otherwise, Omnigo does not read, edit, or remove customer data unless at specific customer request.

Yes, Omnigo is growing and always looking for people passionate about ensuring a safer tomorrow. By joining the Omnigo team, you can expect a rewarding, exciting career with an organization that values a happy, healthy workplace, keeps the customer at the forefront of everything we do, champions innovative technology, and is committed to social responsibility.