CUSTOMER SUPPORT
Our customers are at the core of everything we do. Beyond the initial installation of Omnigo’s products, we offer world-class support to cultivate a lifelong partnership.

ARE YOU A CURRENT CUSTOMER?
Customer Success
For non-technical requests, questions, or training/product inquiries
Email: Email your CSM directly or success@omnigo.com
Technical Support
Support Portal: https://omnigo.my.site.com/
Email: support@omnigo.com
Account number required for phone support. See CSM for access to the Support Portal where you can find your account number.
Technical Support: 866.421.2374
We’re Committed to Your Success
Our team aims to ensure you’re leveraging and getting the most out of Omnigo’s solutions. As a partner, we will consult and guide you during the pre-sale and support you through the post-sale.
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Our Approach Starts with You
As our customer, you are at the center and heart of what we do. We’re more than a solution to your challenges, we’re a trusted partner to your success. We’re here to provide reliable, outstanding support while fostering a strong partnership with you and your organization.
Customer Success
Your main point of contact and the key to your success is your Customer Success Manager, who will help schedule training, provide information on additional relevant services and solutions, and ensure your complete satisfaction with Omnigo.
Professional Services
Ensure your entire process goes as smoothly as possible, from initial planning and implementation to configuration and post-checks. Our goal is to get you up and running as quickly as possible to start reaping the benefits of using our software.
Product Management
Technology innovation is at the heart of our product management team. As your organization’s needs change, our technology keeps pace. We listen closely to customer feedback and keep a pulse on market trends to develop capable solutions to serve your organization’s needs.
Technical Support
Not only do we offer a web portal full of helpful tips and guidance, we also have technical support on hand to directly correspond during business hours, with 24/7 support available by phone only for critical application issues. They can also help you with an array of issues such as usability and stability problems, software installation, configuration assistance, migrations, software updates, and security and vulnerability patches.
Customer Testimonials
"I would like to mention how impressed I was when I received emails from your group offering support on a weekend we were expecting a major flooding event - and that the emails were totally unsolicited! I’m really impressed with your organization - and I’ll promote it locally whenever I can."
-Frank McElligot, Assistant Chief of Police, City of Corinth Police Department
Frequently Asked Questions
How do I get started with Omnigo?
Schedule a call to get started. Our team of knowledgeable industry experts will take the time to understand your challenges and discuss your needs and schedule a customized demo to see how our all-in-one solution can benefit your business.
Can I trial a product or solution before committing to purchase?
How long does it take to implement a fully configured software project?
Do you offer unlimited training support?
Do you offer customized training services?
Omnigo offers both web and onsite training that are tailored to each client’s needs. We also offer Omnigo University, our LMS system, with more generic trainings that cover full functionality.
Do you offer service plans? What are the options?
Is there a dedicated support team assigned to implementation?
Yes. Each software implementation is assigned a Customer Success Manager, who serves as your main point of contact; a Project Manager, who ensures the process goes smoothly and on time; Technical Support, available during business hours and 24/7 in critical instances; Product Management, responsible for providing product and technology innovation to assist as your organization’s needs change.
Is there a dedicated technical support team to assist users?
How often are new versions developed? Are they automatic?
Can I upgrade or downgrade at any time?
Do I have to sign a long-term contract?
Are Omnigo’s software solutions easy to use?
Yes, we offer intuitive, end-to-end, streamlined solutions that improve efficiencies and solve for the challenges of public safety, incident reporting, and security management.
Can Omnigo software be integrated with other 3rd party applications?
Do you offer video and audio redaction services?
How does Omnigo ensure security compliance?
Omnigo ensures security compliance through a robust, modern security program that is based on ISO27001/2 and the NIST standards, and includes, but is not limited to, controls such as network perimeter protection; security event monitoring; encryption of data in transit and at rest; access management based on least privilege and separation of duties; robust patching and vulnerability management; code scans and code reviews; vendor management; asset tracking; quarterly vulnerability scans; and annual penetration testing.
Is data encrypted?
All data is encrypted at rest (using AES256) and in transit (using TLS1.2).
Does Omnigo purge data?
Are there career opportunities available at Omnigo?
Yes, Omnigo is growing and always looking for people passionate about ensuring a safer tomorrow. By joining the Omnigo team, you can expect a rewarding, exciting career with an organization that values a happy, healthy workplace, keeps the customer at the forefront of everything we do, champions innovative technology, and is committed to social responsibility.
Trust Our Industry Experts
Our team includes dedicated professionals with a background in public safety and security. You’re supported by confident, reliable experts who understand the challenges you face daily and are passionate about collaborating with you to create a safer tomorrow.

Connect with Us to Learn More
Our team is available to consult and offer recommendations
on which software solution(s) will benefit
your industry and specific needs.