Customer Success


Security team transforms incident reporting and management processes


"Omnigo’s solution anticipated the duties of frontline security officers and offered relevant, integrated options to address them. The Lost and Found module fit really nicely into the reporting software – and the way we operate." - Security & Technology Project Manager at a renowned hospital


Renowned Children's Hospital



For more than a century, this hospital has delivered superior patient care while advancing new treatments through research. The healthcare network consists of 14 facilities and nearly 7,300 employees, medical staff, and volunteers. The hospital’s primary security infrastructure includes more than 1,000 card readers, 600 cameras, and 60 security officers who generate more than 25,000 reports a year.


“Safety is the main focus here at [the hospital],” says the physical security/ technology project manager who led the selection and implementation of a new incident reporting system. Prior to the new system, the hospital utilized a proprietary system that was developed with the assistance of a contractor. The security team, however, found the system to have limited functionality.”


"We needed access to historical information and reporting data and wanted additional features to support our business needs. As a baseline, we needed a documentation system with advanced options.”



The hospital required a solution with an open software architecture for rapid integration with their current systems. The team wanted to avoid a stand-alone investment that would prevent the security infrastructure from integrating with other open systems in the future.


“Omnigo stood out due to the integrations they’ve completed in more than 20 other hospital health systems—but one of the deciding factors was the software’s modular architecture and ability to seamlessly integrate discrete functions with the core incident reporting system,” says the physical security/ technology project manager.



Since investing in the Omnigo platform, the hospital has expanded the system to meet its growing needs. In addition to increasing the number of licensed users, the hospital added Online Reporting to allow staff, volunteers, and students to anonymously report concerns to security.


The team has also evolved its security procedures to take advantage of the system’s incident management capabilities. The result is a greater awareness of everything occurring on the property.


"At the end of the day, beyond features and capabilities, you need to be sure the people and companies you choose to invest in and work with are going to be good partners. Omnigo has a great product and they have been an outstanding partner." - Security & Technology Project Manager at a renowned hospital


About Omnigo

For more than 20 years, Omnigo software solutions have been the preferred choice for law enforcement, education, healthcare, gaming, hospitality, and corporate enterprises. Currently, Omnigo’s solutions are used by over 2,000 customers in 20 different countries. At Omnigo, we’re committed to helping customers secure their organizations’ property, control operational costs, and ensure the safety of the general public.

We believe our customers deserve the best support available to protect their people, assets, and brand. We also understand how challenging it can be to protect the community without the proper resources. We’re here to arm users with the best tools in the industry. With a team that includes former law enforcement, first responders, and other public safety professionals, we’re uniquely qualified to understand exactly what our customers need to protect their community.


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