HOSPITAL FINDS CURE FOR ITS EVOLVING SECURITY NEEDS

"Omnigo’s solution anticipated the duties of frontline security officers and offered relevant, integrated options to address them. The Lost and Found module fit really nicely into the reporting software – and the way we operate." - Security & Technology Project Manager at a renowned hospital

Customer

Renowned Children's Hospital

Challenge

For more than a century, this hospital has delivered superior patient care while advancing new treatments through research. The healthcare network consists of 14 facilities and nearly 7,300 employees, medical staff, and volunteers. The hospital’s primary security infrastructure includes more than 1,000 card readers, 600 cameras, and 60 security officers who generate more than 25,000 reports a year.

“Safety is the main focus here at [the hospital],” says the physical security/ technology project manager who led the selection and implementation of a new incident reporting system. Prior to the new system, the hospital utilized a proprietary system that was developed with the assistance of a contractor. The security team, however, found the system to have limited functionality.”

"We needed access to historical information and reporting data and wanted additional features to support our business needs. As a baseline, we needed a documentation system with advanced options.”

Solution

The hospital required a solution with an open software architecture for rapid integration with their current systems. The team wanted to avoid a stand-alone investment that would prevent the security infrastructure from integrating with other open systems in the future.

“Omnigo stood out due to the integrations they’ve completed in more than 20 other hospital health systems—but one of the deciding factors was the software’s modular architecture and ability to seamlessly integrate discrete functions with the core incident reporting system,” says the physical security/ technology project manager.

Results

Since investing in the Omnigo platform, the hospital has expanded the system to meet its growing needs. In addition to increasing the number of licensed users, the hospital added Online Reporting to allow staff, volunteers, and students to anonymously report concerns to security.

The team has also evolved its security procedures to take advantage of the system’s incident management capabilities. The result is a greater awareness of everything occurring on the property.

"At the end of the day, beyond features and capabilities, you need to be sure the people and companies you choose to invest in and work with are going to be good partners. Omnigo has a great product and they have been an outstanding partner." - Security & Technology Project Manager at a renowned hospital