PUBLIC SAFETY OFFICERS ENJOY STREAMLINED OPERATIONS AND FASTER RESPONSE TIMES
College scraps paper reporting
“We looked at a lot of similar products and by far Omnigo was the easiest to use, with the lowest learning curve, and the most power and options at the best price point.” Chad Christiansen, Operations Captain at St. Olaf College
St. Olaf College,
Located an hour south of Minneapolis, MN, St. Olaf College was built on a hill overlooking the town of Northfield. Covering 300 square acres and spanning over 50 buildings including academic facilities and residences, the 3,100+ students and 900 administrators/faculty enjoy peace and low crime relative to other schools. However, the antiquated paper-driven system for parking, incident reporting, and emergency services was becoming burdensome.
Familiar with the previous paper-heavy method, Operations Captain Chad Christiansen helped choose the Omnigo platform and integrate it into the school as the main reporting system. “We would issue warnings, write traffic tickets, and create incident reports in triplicate that would be reviewed by the director and dean,” he recalled. “The reports would be set in a binder and categorized on a shelf. A student could have multiple violations and a pattern of bad behavior and public safety officers would not see the collective picture. The parking system was even less organized, requiring a person to issue a hand-written paper permit and create a report later. Neither system integrated, so a student could have several parking tickets but to see all of the citations was labor intensive. It didn’t work very well.”
Referred to Omnigo by colleagues in the higher education industry, managers reviewed four other similar products and chose Omnigo for its easy functionality, data integration, paperless reporting, and affordability, as well as the projected quick return on investment.
Omnigo’s fully integrated platform collects and transfers data into an easily searchable database for a complete security operations solution. With its built-in analysis tools, the system helps track incidents, diagnose problems, and proactively identify trends to better protect students. In addition, the system creates a more responsive emergency system and improves parking control for the school.
“We looked at a lot of similar products and by far Omnigo was the easiest to use, with the lowest learning curve, and the most power and options at the best price point,” Christiansen said. “There was some griping about how paper tickets are faster, but after the officers experienced how easy the system was and how little time they spent on the other end filling out reports, they quickly embraced it.”
Being able to instantly review students’ past behavior has improved communication between the institution, public safety, and the student body. An added benefit has been the drastic increase in parking ticket revenue now that the ticketing system links cars to students and connects to a digital billing system. The integration provided an excellent return on investment and perpetually pays off the use of the platform year after year.
The public safety department has been shown to be more responsive and better at resolving problems specific to the campus, such as larceny (theft and unlocked doors), alcohol-related issues, personal injuries requiring medical attention, and keys being left in cars. When a call comes in, a dispatcher records the information from the caller, inputs it into the Omnigo platform, and relays it to the officer. The responding officer then addresses the situation, communicating times and activities to the dispatcher by radio. Once the issue is resolved, the officer is greeted by a report that is already partially filled out and only requires the addition of details, notes, photos, and corrections, reducing the report writing time by nearly 50%.
“I have and do recommend Omnigo to all of my colleagues,” Christiansen concluded.
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For more than 20 years, Omnigo software solutions have been the preferred choice for law enforcement, education, healthcare, gaming, hospitality, and corporate enterprises. Currently, Omnigo’s solutions are used by over 2,000 customers in 20 different countries. At Omnigo, we’re committed to helping customers secure their organizations’ property, control operational costs, and ensure the safety of the general public.
We believe our customers deserve the best support available to protect their people, assets, and brand. We also understand how challenging it can be to protect the community without the proper resources. We’re here to arm users with the best tools in the industry. With a team that includes former law enforcement, first responders, and other public safety professionals, we’re uniquely qualified to understand exactly what our customers need to protect their community.
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