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Safeguarding Self-Excluded Patrons: How Resorts World Uses Facial Recognition to Support Responsible Gaming
Enhancing Responsible Gaming with Real-Time Identification and Proactive Intervention
At Resorts World Casino New York City, protecting vulnerable patrons is a top priority, especially those enrolled in self-exclusion programs.
Jason Arnett, Director of Surveillance, leads responsible gaming efforts by leveraging Omnigo’s advanced facial recognition technology. This approach enables the surveillance team to quickly and accurately identify self-excluded individuals as they enter the property, ensuring policies are enforced with precision and care.
By replacing manual identification methods with automated, real-time alerts, Resorts World has significantly improved its ability to intervene early and consistently.
The integration of Omnigo’s facial recognition enhances operational efficiency, strengthens responsible gaming efforts, and enables timely, informed action to protect at-risk patrons.