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Investigation Case Management Software

Streamline Every Case With Trusted Tools Built for Law Enforcement

Managing investigations requires clarity, consistency, and reliable documentation. Omnigo’s Investigation Case Management Software gives Law Enforcement agencies a secure, centralized platform to connect incidents, case details, evidence, and reports in one place—reducing manual work, strengthening investigative integrity, and helping teams move cases from intake to resolution with confidence.

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A Better Way to Manage Every Investigation

Investigations rarely follow a straight line, but the information supporting them must. Omnigo brings your entire investigative process into a structured, digital environment where incidents, case activity, narratives, evidence, and supervisory review remain connected from beginning to end. Instead of piecing information together across paper files, shared drives, or siloed systems, investigators gain a clear, complete view of each case in one organized record. This foundation reduces administrative burden while strengthening the quality and consistency of your documentation, ensuring every investigation stays accurate, defensible, and ready for review at any moment.

Case Creation & Case File Structure

Every investigation begins with an incident, and Omnigo makes it simple to turn an initial report into a fully developed case file. The system automatically connects incident data with case activity, giving investigators a structured starting point and eliminating the need to rebuild information manually.

As the investigation progresses, supplemental narratives, interview summaries, digital files, and follow-up activity can be added directly to the case, creating a clear, chronological record. This organized structure helps agencies maintain complete case files that are easy to review and ready for supervisory approval or prosecutorial use.

Documentation & Narrative Development

Accurate, detailed documentation is central to investigative integrity. Omnigo supports this work by providing a clean, unified space for narratives, notes, attachments, and supplemental reports. Investigators can update case information from the field or office, ensuring important details are captured as they happen.

Standardized templates and structured forms help teams maintain consistency across reports, while automatic timestamps and version tracking strengthen accountability and transparency. By reducing manual formatting and administrative overhead, investigators can spend more time focusing on gathering facts and moving cases forward.

Evidence Handling & Chain-of-Custody Tracking

Evidence plays a critical role in establishing what happened, who was involved, and how events unfolded. Omnigo provides a secure environment for managing both digital and physical evidence with complete chain-of-custody oversight.

Digital evidence—such as videos, photos, documents, and audio recordings—can be uploaded directly into the case file and organized for easy reference. Physical evidence entries track descriptions, storage locations, transfers, and reviews, with every action automatically logged to preserve an unbroken chain of custody. Because evidence is stored within the same platform as case documentation, investigators never need to switch systems or risk losing critical information.

Investigative Insight & Incident Visibility

Patterns across investigations are often easier to understand when information is organized and accessible. Omnigo brings incident details, related records, and historical activity together in a centralized environment, giving teams clearer visibility into investigation activity over time.

Search and reporting tools make it easier to review past incidents, filter records by key attributes, and understand context across cases. This visibility helps teams work more efficiently, maintain consistency, and make informed decisions as investigations progress.

Team Collaboration & Multi-Unit Support

Investigations commonly involve multiple investigators, specialized units, or supervisory roles. Omnigo makes cross-team collaboration simple and secure by keeping all relevant case materials in one controlled environment.

Investigators can document updates, transfer tasks, attach findings, and request supervisor review without relying on external tools or email chains. Supervisors see real-time case activity, allowing them to monitor workload, ensure timely follow-up, and maintain consistency across investigative teams. With role-based permissions, sensitive information remains protected while ensuring authorized personnel have the visibility they need to support the case.

Workflow Configuration & Agency Alignment

Every agency follows its own investigative process, and Omnigo is designed to adapt to your standards. Workflows can be configured to reflect your review stages, approval steps, investigative checkpoints, and policy requirements. Forms, fields, dashboards, and notifications can be customized to ensure cases follow a consistent path that aligns with agency expectations.

Automated reminders alert investigators to new assignments, upcoming deadlines, and pending reviews, which helps prevent bottlenecks and keeps cases progressing smoothly. Whether your agency manages a high volume of cases or specializes in more complex investigations, Omnigo provides the flexibility to align with your operational structure.

 

Dashboards, Oversight & Organizational Insight

Supervisors and command staff rely on clear information to manage investigative resources effectively. Omnigo’s dashboards provide real-time visibility into open cases, investigator assignments, evidence activity, overdue tasks, and overall case progression.

These insights help agencies balance workload, identify trends, and maintain accountability across investigative teams. Because dashboards are configurable, agencies can focus on the metrics most important to their operations, improving situational awareness and supporting strategic decision-making.
medford police department case study omnigo software

See How Other Agencies Use Omnigo

Agencies nationwide rely on Omnigo to modernize their investigative processes and strengthen case outcomes. 

See how the Medford Police Department improved reporting consistency, simplified documentation, and enhanced investigative efficiency with Omnigo’s connected platform in the Medford Police Department Case Study.

 Read the Case Study

Quick Answers for Agencies Evaluating Investigation Case Management Software

Does this system support digital and physical evidence?

Yes. Omnigo allows investigators to upload and organize digital evidence while maintaining complete chain-of-custody oversight for both digital and physical items. 

Can investigators work from the field?

Yes. Investigators can add narratives, attach files, update case information, and document follow-up activity from any location, helping ensure accuracy and timeliness. 

Is it configurable to our agency’s process?

Absolutely. Workflows, approvals, forms, dashboards, and alerts can be tailored to match your operational requirements.
investigation case management software Omnigo

Built on Decades of Trust in Law Enforcement

Omnigo has supported law enforcement for more than 30 years, serving municipal police departments, campus police agencies, sheriff’s offices, and public safety units across the country. Agencies rely on our platform because it reflects the way investigators work and provides the structure, accountability, and visibility needed to build complete, defensible cases.

The Investigation Case Management Software operates seamlessly with other Omnigo solutions, including Incident Reporting, Dispatch, RMS, and Evidence Management—creating a unified environment that supports the full lifecycle of law enforcement operations.

Frequently Asked Questions

What is investigation case management software?

Investigation case management software is a centralized system that helps law enforcement agencies organize incidents, case activity, documentation, and evidence from intake to closure. It provides a structured environment for recording facts, tracking investigative steps, and ensuring cases follow a complete and defensible process. 

How does Omnigo support chain-of-custody requirements?

Every evidence action—including collection, upload, transfer, and review—is automatically logged with timestamps and user information. This creates a complete chain-of-custody record that strengthens evidentiary integrity and supports prosecutorial workflows. 

Does this system scale for large agencies?

Yes. Omnigo supports departments of all sizes, from smaller agencies with a limited number of investigators to large, multi-unit organizations with more complex structures. 

What makes Omnigo different from other case management systems?

Omnigo is purpose-built for law enforcement and backed by decades of experience supporting public safety operations. The system integrates seamlessly with reporting, evidence, and dispatch workflows, giving agencies a cohesive environment instead of a series of disconnected tools. 

Ready to Strengthen Your Investigative Process?

See how Omnigo can help your agency streamline casework, improve documentation, and maintain full investigative integrity.

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