911 Dispatch

911 Dispatch

Computer Aided Dispatch to empower your dispatch centers

Omnigo Computer Aided Dispatch delivers the speed, functionality and ease-of-use required for dispatch centers to efficiently execute on in-bound calls.

Multiple precincts allow dispatchers to work within an assigned precinct, while still having access to the shared resources of the entire agency. Dispatchers can quickly ascertain priorities and status of officers using our advanced Graphical User Interface (GUI) features. The Command Line Interface delivers familiarity, while next generation products feature touch-based experiences.

Each event contains all of the information required to track, including multiple persons, vehicles, locations and notes, as well as geographic information and a chronological log. The module also features call priority, unit recommendation, and address history.

Omnigo CAD module offers easy and quick onboarding using online help, while reducing errors by prompting dispatchers to enter the required information at every step. The module also offers quick reference lists of units, DSNs, status codes, telephone numbers, street directions and so on.

Omnigo CAD module offers interfaces to link agency CAD systems to the most frequently used Federal, State, regional and third party systems: including E911, Dispatch Map, Automatic Vehicle Location (AVL), Mobile Computing (Silent Dispatch), NCIC, Medical Alert and law enforcement and fire Records Management.

E911 Interface:

The E911 Interfaces to existing E911 systems to provide real-time ANI/ALI information from the E911 system to dispatch stations. Historical information is automatically saved in the CAD system without requiring manual data entry by dispatchers. When an E911 call is received, the E911 Interface automatically captures the information and places it into the CAD system as a pending call. This enables any agent to quickly process the call without retyping the caller's ANI / ALI information.

Dispatch Map:

Omnigo CAD Module has a Dispatch Map to provide geographic mapping capabilities. This displays all calls for service, E911 calls from the telephone company’s ANI/ALI, and agency GPS vehicle locations with configurable icons. Dispatchers can point to any call on the map to retrieve real-time dispatch information. In addition, the feature offers recommended routing plans, and the optimal units for dispatch on pending calls.

Dispatchers can benefit from features including:

Automatically locate and mark E911 calls

Casually query and locate addresses

Fully control zoom and pan functions on the map display

Simultaneously display multiple maps with customizable layers of information

Dispatch Monitoring:

Omnigo Dispatch Monitoring module provides real-time access to CAD information, allowing users to search CAD information, view live and historical CAD Event data, Activity Logs, the Contact/Business Directory, Phone List and related information.

CAD To RMS Web Service:

This interface allows dispatch centers to automatically send the CAD event data to one or multiple Omnigo Records Management systems, obtaining the next sequential report number from the responsible agency’s Records Management software and send the entire event to the agency and create the beginning of the report for the agency. This web service can eliminate the phone calls and reduce radio traffic to obtain response and arrival times and other pertinent data related to an event.