What is the difference between incident reporting and incident management?

Incident reporting focuses on capturing details about an incident when it occurs, often through a simple form. Incident management supports the full incident lifecycle by helping teams track actions taken, manage follow-up, and document resolution in a centralized system.

Incident Management Software

Q: What is incident management software?

Incident management software helps organizations report, track, and resolve incidents in a centralized system. It ensures incidents are documented consistently, follow-up actions are assigned, and activity is recorded for visibility, accountability, and compliance.

Q: What is the difference between incident management software and case management software?

Incident management software focuses on documenting and resolving individual events, while case management software supports formal investigations that may involve multiple incidents, subjects, and ongoing activity. Some incidents may be escalated into cases when deeper investigation is required.

Q: How is Omnigo’s incident management software different?

Omnigo’s incident management software connects incidents to dispatch activity and centralized records, helping improve response efficiency and data accuracy. Related information such as people, locations, and vehicles is linked directly to the incident, giving teams a complete, centralized view without disconnected systems or duplicate data entry.

Enhance Safety, Streamline Operations, and Gain Complete Incident Visibility

Omnigo’s Incident Management Software equips public safety and security professionals to manage every stage of an incident more efficiently—from response to reporting, investigation, and resolution—making data richer, decision-making faster, and operations more streamlined.

Meet Every Incident with
Confidence

Start every incident with a clear plan and see it through to a complete resolution, knowing your team is following a structured, repeatable process - so nothing is missed and every action is informed.

Plan and Respond Decisively

Equip your team to respond faster through precise planning and resource dispatch. Seamlessly coordinate responses across your organization and stay engaged in real time to ensure officer safety and operational efficiency.

incident management software - plan and respond

Collect and Report Accurately

Quickly capture incident details and streamline data collection while adhering to industry reporting standards. Known data auto-populates report fields, and officers are dynamically prompted for information based on compliance requirements.

incident management software - collect and report

Investigate and Resolve Faster

Speed up investigations and time to resolution with a unified view and central command for managing evidence and case data. Track developments, uncover connections across cases, and make informed decisions that drive faster results.

incident management system - investigate and resolve

Analyze and Act Proactively

Identify trends using powerful analytics and a highly searchable data structure to gain actionable insights. Make proactive, data-driven decisions that strengthen safety practices and support ongoing risk reduction.

incident management system - analyze and act

Discover the Incident Management Lifecycle

Planning Dispatch Records Evidence Investigations

Now we’ve been able to track statistics and present them to leadership to show the uptick in workplace violence incidents. This has helped us get more equipment and staffing and put more safety measures in place.

Timothy Burke

Director of Security & Public Safety - Metro & East Regions, OSF Healthcare

Strong Incident Management Starts with a Smart System

When dispatch, evidence collection, investigations, and reporting come together in one central system, incident data becomes richer, decision-making faster, and operations more streamlined—leading to stronger, safer outcomes.

Frequently Asked Questions

What is incident management software?

Incident management software is a system that helps organizations report, document, track, and resolve incidents in a centralized platform. It ensures incidents are recorded consistently, follow-up actions are assigned, and activity is captured in an audit-ready record for visibility, accountability, and compliance.

What is incident management software used for?

Incident management software is used to capture incidents as they occur, manage response workflows, investigate issues, and document resolutions. Organizations use it to improve safety, streamline operations, and maintain accurate records for audits, reviews, and regulatory requirements.

Who uses incident management software?

Incident management software is commonly used by public safety and security teams across industries such as healthcare, education, and enterprise environments. It’s especially useful for organizations that need consistent reporting, faster response coordination, and dependable documentation throughout the incident lifecycle.

What types of incidents can be tracked with incident management software?

Incident management software can track a wide range of incidents, including safety and security events, workplace incidents, policy violations, compliance issues, medical or behavioral events, and operational or facility-related incidents. The goal is to standardize how incidents are documented, reviewed, and resolved.

What is the difference between incident management and incident reporting?

Incident reporting focuses on capturing the details of an incident at the time it occurs, often through a simple form or submission. Incident management goes further by supporting the full lifecycle of an incident—from initial report and response to follow-up actions and resolution.

While reporting tools are mainly used for recordkeeping, incident management software helps teams actively track actions taken, connect related information, and maintain a centralized record of how the incident was handled.

How does incident management software improve compliance?

Incident management software improves compliance by standardizing reporting workflows and maintaining a complete, time-stamped audit trail from initial report through resolution. This makes it easier to document actions taken, support reviews, and produce reporting for audits and regulatory requirements.

What is the difference between incident management software and case management software?

Incident management software focuses on reporting and resolving individual incidents, while case management software supports more complex investigations that may involve multiple incidents, subjects, and ongoing activity. Many organizations start with incident management and escalate certain incidents into formal cases when needed.

How is Omnigo’s incident management software different?

Omnigo’s incident management software goes beyond basic reporting by connecting incidents to dispatch activity and centralized records. This improves response efficiency and helps ensure incident data is accurate from the start.

People, locations, vehicles, and related information are all linked directly to the incident, giving security and public safety teams a complete, centralized record without duplicate data entry or disconnected systems.

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