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Incident Management Software

Manage Every Safety and Security Incident from First Report to Final Resolution

Omnigo incident management software helps public safety and security teams prepare for, respond to, document, investigate, and resolve incidents within one connected system. By bringing together reporting, dispatch, records, evidence, investigations, and analytics, Omnigo keeps people, information, and processes working efficiently from one stage of the incident lifecycle to the next.

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Improve Every Stage of Incident Management

Start with Consistent Incident Reporting

Use configurable incident types, templates, required fields, guided workflows, and mobile tools to capture complete, timely information.

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Help Responders Act with Confidence

Give commanders and responders access to plans, resources, and real-time information so they can coordinate action as conditions change.

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Maintain Continuity Through Resolution

Use assignments, review steps, reminders, and clear responsibilities to keep work moving and maintain accountability through resolution.

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Use Incident Data to Improve Performance

Reveal trends, risks, response times, workloads, and other performance measures to strengthen safety and guide resource decisions.

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Managing One Incident Shouldn't Create Multiple Chances to Fail

Every time incident information has to move between disconnected systems, forms, spreadsheets, or emails, there’s another opportunity for delays, errors, duplicate work, or lost data. Omnigo keeps each incident and its information connected throughout the lifecycle, so reports, response activity, assignments, evidence, and investigations move forward together.

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Better Incident Management Starts with Consistent Reporting

Accurate, consistent reporting gives everyone involved a reliable foundation for the decisions and actions that follow. Omnigo standardizes how information is captured using customer-configurable incident types, terminology, templates, picklists, required fields, and guided workflows. Mobile tools help personnel capture timely incident information in the field, where incidents occur.
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Give Responders the Information to Act with Confidence

Effective response depends on commanders and responders having the right plans, resources, and information available when they need them. Omnigo centralizes response plans, procedures, checklists, contacts, and other critical information before an incident occurs. During the response, real-time information from across the operation helps commanders maintain situational awareness and coordinate resources as conditions change. 
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Maintain Continuity and Accountability Through Resolution

Moving an incident toward resolution requires clear next steps, assigned responsibility, and visibility into what has already been done. Omnigo uses assignments, review steps, reminders, and configurable processes to define what happens next and keep work moving. Supervisors and authorized personnel can view completed activity, outstanding tasks, and progress toward resolution, helping maintain accountability throughout the process. 
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Use Incident Data to Improve Safety and Performance

Understanding where, when, and why incidents occur helps safety and security leaders identify risks and make better-informed decisions. Omnigo reporting and analytics reveal trends, recurring incident types, high-activity locations, response times, workloads, and other measures of operational performance. Leaders can use these insights to strengthen safety programs, allocate resources, evaluate results, and communicate performance to stakeholders. 

See Incident Management in Action

Explore customer stories, video insights, and practical guidance on improving safety, reporting, and decision-making.

Video

Workplace Violence in Healthcare: A City of Hope Perspective

Hear how City of Hope uses incident data to understand workplace violence, guide prevention efforts, and protect staff.

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Workplace Violence in Healthcare: A City of Hope Perspective

Frequently Asked Questions

What is incident management software?

Incident management software helps organizations prepare for, report, respond to, investigate, resolve, and analyze safety, security, and operational incidents. It keeps related information in one place and gives teams a clear process to follow. They can track each incident from the first report through final resolution.

What is the difference between physical security incident management and IT incident management?

Physical security incident management software helps teams manage events involving people, property, facilities, safety, and operations. IT incident management software focuses on technology issues such as outages, network failures, and interrupted digital services. Omnigo is designed for public safety and physical security teams.

What types of incidents can Omnigo help manage?

Omnigo can help manage workplace violence and threats, theft and property loss, suspicious activity, policy violations, safety concerns, medical or behavioral events, facility issues, and other operational incidents. Organizations can configure incident types to match their terminology, policies, and reporting needs.

What is the difference between incident reporting and incident management?

Incident reporting captures the facts of an event. Incident management covers the larger process, including preparation, response, review, follow-up, investigation, evidence, resolution, and analysis. Reporting documents what happened, while incident management helps teams coordinate what happens next.

What is the difference between incident management and case management?

Incident management supports the immediate response, documentation, and follow-up for an event. Case management supports longer or more complex investigations that may involve several incidents, people, tasks, documents, and evidence items. When an incident requires deeper review, Omnigo can keep the original report connected to the resulting case.

While reporting tools are mainly used for recordkeeping, incident management software helps teams actively track actions taken, connect related information, and maintain a centralized record of how the incident was handled.

Can Omnigo connect incidents with dispatch, evidence, and investigations?

Yes. Omnigo offers connected solutions for incident reporting, dispatch, records, evidence management, and investigation case management. This helps teams reduce duplicate entry and keep response activity, reports, evidence, tasks, and findings connected. Available capabilities depend on the products and configuration selected.

Can personnel report and manage incidents from mobile devices?

Yes. Authorized personnel can receive dispatch information, document incidents, add narratives and media, search available records, and update their status from supported mobile devices. Offline capabilities also allow users to continue recording details when network access is limited.

How does incident management software support compliance and accountability?

Incident management software supports compliance and accountability by standardizing required data, applying workflows and review steps, recording timestamps, controlling access, and maintaining an activity history. These controls help organizations create more complete records, identify overdue work, support audits, and show how each incident was handled.

Manage Incidents with Greater Efficiency and Control

Reduce the delays, errors, duplicate work, and gaps in visibility that can occur when incident information and processes are spread across disconnected systems. See how Omnigo can help your organization manage incidents more efficiently from first report through resolution.

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Protect Your Omnigo Investment

Included with every product, Omnigo EverSure is a unique blend of ongoing training, consulting, and support services that continuously protects and increases the value of your investment as your business evolves.

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