3 Ways Data Analytics Keep Hospitals and Corporate Offices Safe

Workplace Safety, Higher Education, Healthcare, Security, Corporate | 7 Min Read

With violence on the rise in hospitals and assault being the fourth leading cause of workplace death, it is critical for hospital and corporate office security teams to stand ready for anything. When it comes to protecting communities of patients, visitors, and/or employees in today’s workplace environments, security personnel are on the front line.

Many security and public safety departments are now equipping themselves with innovative technology, like incident reporting platforms, guard tour systems, situational awareness training, anonymous reporting for employees, and safety apps that utilize advanced GPS technology, but another tool they should be considering is data analytics. Though data analytics are not public-facing measures, providing your security team with access to these tools could mean the difference between a crisis averted and a criminal at large.

The right software can assist security professionals by quickly analyzing incident and crime data to identify hot spots and trends. The resulting insights can then be used to strategically address security issues in hospitals, healthcare facilities, and corporate settings. Here are three ways data analytics can increase workplace safety:

1. Prevention

The most important function of data analytics is to prevent future incidents and crimes. While officers can sift through reports manually in an attempt to assess historical data and implement proactive measures, incident reporting platforms with integrated data analytics dramatically simplify the process. Security teams can easily query data, generate reports, and compile  statistics in a matter of minutes, allowing them to use their time more efficiently to investigate issues or simply maintain a physical presence in the field.

For example, consider the problem of sexual harassment in the workplace. If security guards receive complaints of sexual harassment at an office building, they can log them into their incident reporting platform for tracking purposes. The guard can note important details, like the date and time of each incident, the suspect’s name and/or appearance, the location, and more. When all of the data is compiled and analytics are run, security staff can pinpoint which department is receiving the most sexual harassment complaints, where the incidents are taking place, and even narrow down an individual suspect for further engagement and monitoring.

2. Justification

The justification of resources and budget is a constant struggle for security teams. Oftentimes, administrators are not fully aware of the ways in which security keeps the property secure and safe. Crime logs don’t reflect all the work done behind the scenes and thus can be misleading to administrators looking to slash budgets or shave man hours. The majority of tasks completed during a security officer’s shifts aren’t classified as crimes, including things like escorting individuals, jumping batteries, and unlocking car doors.

Because these tasks are less visible to administrators, security teams find themselves needing to justify the number of officers on staff or the budget needed to keep everything running smoothly. This is where data analytics comes in handy. Customizable reports can demonstrate how productive the entire team—or on individual guard—is throughout the day. When administrators have access to a dashboard of statistics and data visualizations provided by a comprehensive incident reporting platform, it not only safeguards existing budgets but can also help increase budgets and justify adding personnel down the road.

3. Efficiency

Healthcare and corporate campuses are often large properties with multi-level buildings, but it’s rare that the full property is utilized to capacity. This creates “dead zones,” or areas within a property that see little foot traffic or that are completely unoccupied. Without a data analytics tool, security guards can patrol these dead zones for weeks or months on end without facing a single security confrontation, reducing the team’s overall efficiency. But, by leveraging data analytics, they can quickly identify existing dead zones by looking at the rates of security interactions in various areas over time. If analysis shows that one floor of a hospital requires more security intervention than another, for example, security guards can be pulled off of dead zones and reallocated to patrol the areas that are more prone to incidents. 

While data analytics can prove valuable for security teams within a few weeks of use, it’s surprising to find that less than half of the U.S. market has a system in place. Most security departments still rely on antiquated tools, like Excel spreadsheets, that are manual, time consuming, and inefficient. When data can be easily queried and analyzed by an integrated incident reporting and security management platform, like that offered by Omnigo, departments can extract valuable insights to help keep employees, guests, and patients safe.

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